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Our panel of specialist solicitors handles every type of personal injury claim across England and Wales.
Factory, warehouse, construction, office and manual handling injuries.
Driver, passenger, cyclist or pedestrian, including whiplash claims.
On pavements, in shops, supermarkets, restaurants and public spaces.
Misdiagnosis, surgical errors, dental negligence and hospital neglect.
Brain, spinal, broken bones, burns and life-changing injury claims.
Compensation through the CICA for victims of violent crime.
Gym, cycling, equestrian, school trip and activity-related injuries.
Council, landlord, supermarket and public place accident claims.
A clear process designed to take the stress out of claiming.
Answer a few quick questions about your accident. It takes under 60 seconds.
A regulated UK personal injury adviser calls you for free, no-obligation advice.
If you have a valid case, your solicitor builds it for you with no upfront cost.
If you win, your solicitor's fee of up to 25% + VAT is deducted, agreed with you upfront.
We connect you with an SRA-regulated UK solicitor who specialises in your type of injury. You don't pay your solicitor if you don't win, and their fee is capped at 25% + VAT, agreed upfront.
If your claim isn't successful, you won't pay your solicitor's legal fees.
We only work with experienced UK personal injury firms regulated by the Solicitors Regulation Authority.
Find out if you may be eligible in under a minute. No paperwork, no obligation.
All fees are explained in writing before you sign anything, so there are no surprises.
Indicative figures based on Judicial College Guidelines for England and Wales. Your final settlement depends on the specific facts of your case, including lost earnings, treatment costs and ongoing care.
These are general ranges only and are not a guarantee of compensation.
| Injury type | Typical range |
|---|---|
| Minor whiplash & soft tissue (recovery within 1 to 2 years) | £1,000 to £4,500 |
| Minor back or neck injury | £2,300 to £7,400 |
| Moderate back injury or wrist fracture | £7,400 to £23,500 |
| Serious leg, arm or knee injury | £15,000 to £45,000 |
| Severe injury with long-term impact | £40,000 to £150,000 |
| Catastrophic brain or spinal injury | £250,000+ |
Genuine reviews left for brands within Fairweather Group Ltd, the company behind PersonalInjuries.co.uk.
"I have found the whole process very easy and the main reason ive decided to go this this company, is due to the fact they haven't bombarded me with phone calls or emails. They've sent me a couple of emails only to remind me to do this. I have also spoken to someone and they were very polite, answered questions and then left me be."
"Thank you so much for your service and very easy to help me. I'm very happy. [...] Whenever I had a question or needed something, everything was handled very quickly. My tasks were taken care of promptly, and the best part was that I never had to wait long for answers. Whenever I faced an issue, it was resolved right away. I received excellent service from this company, and honestly, I am very satisfied."
"I dealt with Dale who was very helpful in assisting with my queries. Dale answered all my questions and got back to me in minimal time."
Also known as a Conditional Fee Agreement (CFA), No Win, No Fee means your solicitor only gets paid if your claim succeeds.
You may have a valid personal injury claim if all of the following apply:
Everything you need to know about starting your personal injury claim.
In England and Wales you generally have 3 years from the date of the accident, or from the date you became aware of your injury. Different rules apply for children and those who lack mental capacity. The sooner you start, the easier it is to gather evidence.
If your case is unsuccessful, you pay nothing for your solicitor's work. If you win, a fee of up to 25% + VAT (30% including VAT) is deducted from your compensation. This is agreed with you upfront, along with any other costs such as insurance.
It depends on the severity of your injury, your recovery time and any financial losses (lost earnings, care costs, treatment). Our panel solicitors use the Judicial College Guidelines to value your claim and will explain what you could expect based on your circumstances.
It's unlikely. Most personal injury claims are settled out of court through negotiation with the defendant's insurer. Your solicitor will only recommend going to court if it's the best route to fair compensation for you.
Helpful evidence includes photos of the scene and injury, medical records, witness details, an accident book entry and receipts for any expenses. Don't worry if you don't have all of it: your solicitor will help gather everything needed.
Yes. You can act as a litigation friend for a child under 18, or for an adult who lacks the mental capacity to manage their own claim. You can also claim on behalf of someone who has passed away, as certain close relatives or dependants may be entitled to compensation. A specialist can advise on your specific situation.
Your enquiry is handled by claim.co.uk, so calls, texts, emails and WhatsApp messages about your claim will all come from claim.co.uk. Please look out for them.
Answer a few quick questions in under 60 seconds. Get a call from a regulated UK personal injury specialist. No pressure, no paperwork.
Start my free claim check Free • Confidential • No obligationLast Updated: 02.03.2024
1.2 No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.
1.3 No part of this website is intended to constitute a contractual offer capable of acceptance. No goods and / or services are sold through this website and product and / or service details are provided for information purposes only.
1.4 Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from PersonalInjuries.co.uk correspond to the actual products and / or services, PersonalInjuries.co.uk is not responsible for any variations from these descriptions.
1.5 PersonalInjuries.co.uk does not represent or warrant that such products and / or services will be available from us or our premises. For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and / or services. Any such enquiry does not give rise to any express or implied warranty that the products and / or services forming the subject matter of your enquiry will be available upon your arrival at our premises.
1.6 All pricing information on the website is correct at the time of going online. PersonalInjuries.co.uk reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
Last Updated: 02.03.2024
PersonalInjuries.co.uk recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods, with regular review points.
We will encourage clients, suppliers, and other stakeholders to do the same.
Responsibility:
All PersonalInjuries.co.uk employees have an equal responsibility in their area to ensure that the aims and objectives of the policy are met.
Policy aims:
PersonalInjuries.co.uk endeavours to:
Partnerships:
As part of our commitment to sustainability, we will:
PersonalInjuries.co.uk Environmental Policy Energy and water:
Office supplies:
Transportation:
Monitoring and improvement:
PersonalInjuries.co.uk Environmental Policy Culture:
Last Updated: 02.03.2024
The Modern Slavery Act 2015 requires any large commercial organisation operating in the UK to produce and publish an annual slavery and human trafficking statement.
Our Organisation:
This page sets out our ongoing commitment as a responsible business to combat modern slavery and human trafficking.
Our Policies:
We have a zero-tolerance approach to modern slavery and human trafficking and we are committed to ensuring that it has no presence in our supply chains or in any part of our business. We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place.
Our internal policies and employment procedures are reviewed regularly to ensure compliance with the Modern Slavery Act 2015. Particular policies relevant to the combating of modern slavery and human trafficking include our Procurement Policy (which establishes our supplier selection methodology) and Whistleblowing Policy (designed to encourage and protect any member of staff who wishes to raise any concerns related to the activities of our company).
Training:
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to the relevant staff as part of their induction and provide refresher training as appropriate.
Due Diligence:
Our recruitment processes are transparent and reviewed regularly. We communicate directly with candidates to discuss job opportunities and to confirm the details of any offer made and work only with reputable recruitment businesses. We have robust procedures in place for the vetting of new employees and ensure that we are able to confirm their identities and that they are paid directly into an appropriate, personal bank account – no one earns less than the Living Wage.
We review our affiliates and partners on a regular basis and have committed to work with organisations that share our values. We monitor and review the controls undertaken by our affiliates and partners and require an annual statement of their commitment to our Supplier Code of Conduct.
We are conscious that imported products or services sourced from outside the UK or EU are potentially more at risk of slavery or human trafficking issues. If products have to be sourced from such locations, we will look to those suppliers who can demonstrate a commitment to human rights and fair working conditions.
Summary:
We will not work with any supplier organisation that has been found to have been knowingly involved in either human trafficking or modern slavery.
We will continue to monitor and review our policies relating to slavery and human trafficking. As part of that process we will consider the risk of our failing to comply with our requirements and the impact this would have not just on the firm but the workers whom this legislation is intended to affect.
If we become aware of any breaches, we will investigate and take such steps as are necessary to ensure that the risk of further breaches occurring is minimised.
This statement is made pursuant to section 54 of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement. It is reviewed annually by our management team. It was approved by our members on 14 September 2021.
Last Updated: 02.03.2024
We understand the difficulties and barriers faced by those who have limited or restricted abilities in using websites when seeking legal advice or services. That’s why we remain committed to those with visual, hearing, mobility, and cognitive impairments by ensuring complete access to our website.
Our website has been developed using various accessibility testing software to ensure it meets the guidelines established by the World Wide Web Consortiums Web Access Initiative. If you experience any difficulties please contact us so that we can further support you.
If you have found our website difficult to use, please contact us at [email protected].
Last Updated: 14.05.2024
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browser’s official support documents.
Last Updated: 02.03.2024
If you are unhappy or have any concerns about the way in which we have handled your claim, please let us know. We will try to resolve the matter to your satisfaction as soon as we can.
If you remain unhappy then you can make a formal complaint.
Our internal complaints procedure is designed to deal with your complaint quickly, fairly and efficiently.
How to complain By Letter:
Fairweather Group Ltd, 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU
By Email
[email protected]
By Telephone
0161 7111 555
Acknowledging your complaint
We will send you an acknowledgement, either in writing or by e-mail, within five working days of receipt.
We will confirm the person who will be handling your complaint. Wherever possible, that person will not have been directly involved in the matter, which is the subject of your complaint, and will have the authority to settle the complaint.
Investigating your complaint
We will fully investigate your complaint and aim to issue our final response to you within four weeks. If we are unable to send you a final response within four weeks, we will contact you giving reasons. We will then strive to issue our final response within the next four weeks. If, after that further four-week period, we are still not in a position to issue our final response, we will write to you giving reasons for the further delay and indicating when we expect to be able to provide a final response. If you are unhappy with the delay, then you will be able to refer the handling of your complaint to the Claims Management Regulator.
Our decision
Our final response will explain the reasons why we have upheld or rejected your complaint.
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Please note that appropriate redress will not always involve financial redress.
If we do not hear from you within 14 days of issuing our final response, we will assume that you are satisfied with the outcome.
If you remain unhappy
If you are unhappy with our final response, or if your complaint is not resolved after eight weeks, you may refer the matter to the Claims Management Ombudsman, a Financial Ombudsman Service:
How to Complain:
https://cmc.financial-ombudsman.org.uk/consumers/complain
Please note the Claims Management Ombudsman will only intervene after all the steps in our Complaints Procedure, as detailed above, have been completed. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, it cannot determine a complaint or award compensation.
Finally, we reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
Last Updated: 02.03.2024
Introduction
At PersonalInjuries.co.uk, we are committed to treating all our clients fairly, with special attention to the needs of vulnerable clients. This policy outlines our approach to identifying, supporting, and protecting clients who may be considered vulnerable, in line with the Financial Conduct Authority (FCA) guidelines.
Definition of Vulnerability
We adopt the FCA's definition of vulnerability as clients who, due to their personal circumstances, are especially susceptible to harm, particularly when a firm is not acting with appropriate levels of care. Vulnerabilities may arise from a variety of sources, including but not limited to, age, disability, mental health issues, and major life changes.
Identification of Vulnerable Clients
We use a range of methods to identify clients who may be vulnerable. This includes training our staff to recognise signs of vulnerability and creating an environment where clients feel comfortable disclosing any vulnerabilities.
Communication
We are committed to communicating with vulnerable clients in ways that meet their needs. This may include adjusting the method, timing, and language of our communications. Staff are trained to be flexible and responsive to the preferences of vulnerable clients.
Staff Training
All staff who interact with clients undergo comprehensive training on how to recognise and support vulnerable clients. This training is updated regularly to ensure it reflects the latest best practices and regulatory requirements.
Service and Website
Our website and service are designed to be accessible to all clients, including those who are vulnerable. We consider the needs of vulnerable clients in the design phase of all our offerings.
Client Outcomes
We monitor the outcomes for vulnerable clients to ensure they are as favourable as those for other clients. This involves regular review of service performance, feedback from vulnerable clients, and adjustments based on this feedback.
Feedback and Complaints
Vulnerable clients are encouraged to provide feedback or lodge complaints through our accessible, clear, and responsive processes. We treat such feedback with the utmost seriousness and as an opportunity for improvement.
You can view our Complaints Policy here.
Continuous Improvement
Our approach to supporting vulnerable clients is subject to continuous review and improvement. We regularly update our practices and policies to reflect changes in regulation, best practices, and the needs of our clients.
Regulatory Compliance
PersonalInjuries.co.uk is committed to compliance with all relevant FCA regulations and guidance relating to the treatment of vulnerable clients. This policy will be reviewed and updated in response to any changes in legislation or regulation.
Implementation and Review
This policy is implemented across all levels of our firm and is reviewed at least annually to ensure its effectiveness and compliance with FCA guidelines.
Have A Question Or Concern?
We are here to help. If you have any questions, concerns, or feedback, please don't hesitate to get in touch with us through any of the following methods:
Our Address
2A Crown Business Park,
Cowm Top Lane,
Rochdale,
Greater Manchester,
OL11 2PU
Email Us
[email protected]
Last Updated: 06.10.26
Fairweather Group Ltd is the data controller for the personal data described in this policy. This means we decide why and how your personal data is used.
This policy applies to every website, app and landing page run by us or on our behalf. That includes our trading names (PersonalInjuries.co.uk, claim.co.uk, ClaimExperts.co.uk, Emissions.co.uk, Personal Injury Check, Fairweather Claims and Undisclosed.co.uk) and landing pages hosted for us by other companies, such as pages on mediatrack.ai. It also covers phone calls, emails, texts and other messages between you and us.
| Company | Fairweather Group Ltd, registered in England and Wales, company number 12783771 |
| Registered office | 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU |
| Regulator | Authorised and regulated by the Financial Conduct Authority, Firm Reference Number 935899 |
| ICO registration | ZB048450 |
| Data Protection Officer | Data Protection Officer, Fairweather Group Ltd, at the address above. Email: [email protected] |
| Telephone | 0161 711 1555 |
You can contact our Data Protection Officer about anything in this policy, including using any of your rights (section 8).
We only collect the data we need to deal with your enquiry or claim. Which of these we hold depends on the type of claim and how far it goes.
| Type of data | What it includes |
|---|---|
| Identity | Name, title, date of birth |
| Contact | Telephone number, email address, postal address |
| Enquiry and claim | What happened, when and where, the type of claim, who the claim is for, and documents you send us |
| Financial | Details of finance agreements, bank accounts or debts, where relevant to a financial claim |
| Calls and messages | Recordings of phone calls, emails, texts and other messages with us |
| Technical | IP address, browser and device type, and how you arrived at our page (for example, the advert or partner site you came from) |
| Usage | How you use our websites and apps |
| Marketing preferences | Whether you have agreed to, or opted out of, marketing from us |
For personal injury claims, we collect information about your injury and your health. The law treats this as special category data and gives it extra protection. We also record information about vulnerability (for example, a health condition or life event) where you tell us, so that we can support you properly. Section 4 explains the legal conditions we rely on.
Our online forms ask you to agree to us using your injury and health details before you submit them. If you leave a form before submitting it, we do not keep the answers you entered.
If you make an enquiry for your child, or for an adult who cannot manage their own affairs, we will hold their data as well as yours. You must have parental responsibility or legal authority to act for them. If you are enquiring about another adult who can manage their own affairs, please do not give us their health details. We will contact them directly.
We need your name and contact details to deal with your enquiry. Without them we cannot check whether we can help you or introduce you to a law firm.
From you. Most of the data we hold comes from you: when you fill in a form, call us, email us, message us or send us documents.
Landing pages hosted for us. Some of our forms are on landing pages built and hosted for us by Media Track Ltd, on the mediatrack.ai website. Media Track Ltd acts as our data processor. It hosts the page and passes your enquiry to us, and may only use your data on our instructions. Fairweather Group Ltd remains the data controller.
Marketing partners. We work with publishers and partners, such as Trending Now, who show our adverts or link to our pages. They do not receive the details you enter on our forms.
Automatically. When you use our websites, we collect technical and usage data using cookies and similar technologies. Our Cookie Policy explains these and how to control them.
From other organisations. Depending on the claim, we may receive data from:
Where we receive your data from someone else, we will tell you where it came from when we first contact you, and within one month at the latest.
The law only allows us to use your data where we have a legal basis. The table sets out each purpose and the basis we rely on for it.
| What we use your data for | Legal basis (UK GDPR Article 6) |
|---|---|
| Responding to your enquiry and checking whether we can help | Your consent, given on our form, and our legitimate interest in responding to people who ask for our help |
| Passing your details to the law firm we introduce you to | Your consent |
| Providing our claims management service once you sign up with us | Performance of our contract with you |
| Recording calls for quality, training, fraud prevention and regulatory evidence | Our legitimate interests, and our legal obligations as an FCA-regulated firm |
| Keeping records and dealing with the FCA, the Financial Ombudsman Service and the ICO | Legal obligation |
| Preventing and detecting fraud and money laundering | Legal obligation and our legitimate interests |
| Handling complaints and legal claims against us | Our legitimate interests and legal obligation |
| Sending you marketing about our other claims services | Your consent, or the soft opt-in for email and text (section 6) |
| Improving our websites and services, using analytics cookies | Your consent, through our cookie banner |
We use your health data only with your explicit consent, which you give on our form or on a recorded call. Once you instruct a law firm, the firm and we may also rely on the condition that the processing is necessary to establish, exercise or defend legal claims. You can withdraw your consent at any time (section 6). If you do, we will stop using your health data unless another legal condition applies.
Where we rely on legitimate interests, we have checked that our interests are not outweighed by your rights. You can ask us for details of that assessment, and you can object (section 8).
We do not make decisions about you using only automated means that have a legal or similarly significant effect on you. A person reviews every enquiry before we decide whether we can help.
We may use call recordings and anonymised enquiry data to train our staff and improve our systems. We do not use photos or documents about your injury or health for training.
We never sell your personal data. We share it only where we need to in order to deal with your enquiry or claim, or where the law requires us to.
If we can help with your claim, we will introduce you to one law firm on our panel. We will tell you the name of the firm before we pass your details to it. The firm becomes a separate data controller and its own privacy notice will apply.
Our current panel is listed on our Our Panel page. At the date of this policy it is:
These companies act only on our instructions, under written contracts that require them to keep your data secure.
| Company | What it does for us |
|---|---|
| Media Track Ltd | Hosts some of our landing pages (on mediatrack.ai) and passes enquiries to us |
| Amazon Web Services, Inc. | Cloud hosting and storage |
| Valid8 IP Ltd | Credit report and identity checks for car finance claims, using Equifax, Experian and TransUnion. AML and KYC for other claims such as Homebuilder and Supermarket Equal Pay Claims. We will disclose personal data to our partner Valid8 IP Ltd for the provision of identity verification. |
| Experian Ltd | Identity and data checks |
| Website analytics, where you have accepted analytics cookies | |
| Compliance consultants | Compliance monitoring and advice, within the UK |
| Telephony, email and SMS providers | Voicehost Ltd, CounterPath, SendGrid, Resend, Webex, Twilio |
Re: Valid8 IP Ltd -
For car finance claims, you can read how credit reference agencies use your data in the Credit Reference Agency Information Notice: TransUnion, Equifax, Experian.
About your enquiry. When you submit a form and tick the consent box, you agree that we, and the law firm we introduce you to, can contact you about your enquiry by the methods named in that consent. We will only phone you about a claim if you have agreed to it, whether or not your number is registered with the Telephone Preference Service.
Marketing. We may send you information about other claims we can help with. We will only do this:
We do not pass your details to other companies for their marketing.
Withdrawing consent and opting out. You can withdraw your consent or stop marketing at any time, free of charge:
Withdrawing consent does not affect anything we did before you withdrew it. If you withdraw consent to us using your health data, we may no longer be able to help with a personal injury claim. We will keep a record that you have opted out, so that we do not contact you again.
Some providers, such as Amazon Web Services and Google, may process data outside the UK, including in the United States. Where that happens we use a safeguard recognised by UK law: a UK adequacy decision, the UK–US Data Bridge, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses. You can ask our Data Protection Officer which safeguard applies.
We protect your data against loss and unauthorised access, use or disclosure. Only staff and providers who need your data can see it, and they must keep it confidential. If a breach is likely to put you at risk, we will tell you and the ICO as the law requires.
We keep your data only as long as we need it.
| Data | How long we keep it |
|---|---|
| Enquiries that do not go ahead, including where we cannot help | 12 months from the enquiry |
| Incomplete forms that are not submitted | Not kept |
| Claims you instruct us or a panel firm on | 6 years after the claim ends |
| Call recordings | 6 years from the call, or as long as the related claim record |
| Complaints | 6 years after the complaint is closed |
| Marketing opt-outs | For as long as we need to make sure we do not contact you |
After these periods we securely delete your data or anonymise it.
You have the following rights over your personal data. Some apply only in certain circumstances.
To use any of these rights, contact our Data Protection Officer (section 1). It is free. We will reply within one month. For complex or multiple requests we may extend this by up to two further months, and we will tell you if we do. We only ask for proof of identity if we are not sure who you are, and we will tell you what we need. Where a right involves a law firm or other recipient we have shared your data with, we will pass your request on to them.
If you are unhappy with how we have used your data, please contact our Data Protection Officer first. Our Complaints Policy explains how we handle complaints.
You can also complain to the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113, or ico.org.uk/make-a-complaint.
We will update this policy when the way we use your data changes, and show the date of the latest version at the top. Where a change materially affects you, we will tell you directly.
PersonalInjuries.co.uk is a trading name of Fairweather Group Ltd, a claims management company authorised and regulated by the Financial Conduct Authority (FRN 935899). Registered in England and Wales, company number 12783771. ICO registration ZB048450. Registered office: 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU.
Background
This agreement applies as between you, the User of this Web Site and Fairweather Group Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.
Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Fairweather Group Ltd” means Fairweather Group Ltd trading as PersonalInjuries.co.uk, 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU;
“Service” means collectively any online facilities, tools, services or information that Fairweather Group Ltd makes available through the Web Site either now or in the future;
“System” means any online communications infrastructure that Fairweather Group Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by Fairweather Group Ltd and acting in the course of their employment; and
“Web Site” means the website that you are currently using (www.personalinjuries.co.uk) and any sub-domains of this site (e.g. subdomain.www.personalinjuries.co.uk) unless expressly excluded by their own terms and conditions.
PersonalInjuries.co.uk – Full Terms and Conditions
PersonalInjuries.co.uk is a trading style of Fairweather Group Ltd, with registered number 12783771 and registered address 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU.
Fairweather Group Ltd is a Claims Management Company authorised and regulated by the Financial Conduct Authority, Firm Reference Number 935899.
Our areas of work
We are authorised by the FCA to assist clients in making claims in the following areas:
We are also able to assist clients with the following non-regulated claims:
If you instruct us to do so, a panel member will agree to make a claim/s on your behalf on the terms of this agreement.
We do not give legal advice; Our service is limited to the process and administration of the above compensation claims.
You do not need to use a claims management company to make a claim. Where applicable, you have the right to use any of the appropriate regulatory bodies for free in relation to your claim, including:-
No Win, No Fee Claim
Our No Win No Fee Success Fee is based on which claim you are lodging and which expert panel member we refer you to. The legal panel can charge between:
The legal panel members will inform you about the exact fee before you enter into any agreement. There may be a termination fee if you cancel your claim with a panel member after the cooling-off period. You are free to cancel your claim within this cooling-off period, which lasts 14 days.
There may also be a fee charged if you:
Our legal panel will discuss this in-depth with you before agreeing to any claim.
We are paid a referral fee by our panel members for a successful referral. Fairweather Group Ltd will not charge you for our service.
ATE Insurance
Our legal panel may offer After the Event (ATE) Insurance to protect you from paying legal costs if your claim is unsuccessful. ATE insurance covers your opponent's costs and other expenses, ensuring you can pursue your case with confidence.
Before signing your Conditional Fee Agreement, check with your solicitor about whether ATE insurance is included and how it applies to your claim.
How PersonalInjuries.co.uk will assist you
Fairweather Group Ltd provides this site, PersonalInjuries.co.uk, as part of an introductory service that aims to put you in touch with a specialist solicitor or legal executive without delay. We will not charge you anything for doing this.
Solicitors on the panel pay a financial contribution to our marketing costs and the upkeep of this website, in order for us to provide this service. Further details about our arrangement with panel firms are available on request. Fairweather Group Ltd are not qualified lawyers and do not provide legal advice.
If we feel we cannot help you, we will let you know, and of course, you are free to seek legal advice elsewhere immediately.
Any resulting contract that you enter into for legal services will be with one of our panel solicitors, not Fairweather Group Ltd. Fairweather Group Ltd therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one or any of our panel solicitors.
Solicitor firms pay for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.
Contacting Us
When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.
You can email us on: [email protected]
You can call us on: 0161 7111 555
Mobile Application Usage
1. Introduction In addition to the terms outlined in this document, the following terms specifically govern your use of the PersonalInjuries.co.uk mobile application (“App”). By downloading and using our App, you agree to comply with both the general terms and the specific mobile application terms outlined below.
2. User License By using the App, you are granted a limited, non-exclusive, non-transferable, and revocable license to use the App for personal, non-commercial purposes. This license is subject to your compliance with these Terms and Conditions.
3. Permitted Use You may use the App only for lawful purposes in accordance with these Terms. You agree not to use the App in any way that could damage, disable, overburden, or impair the App or interfere with any other party’s use of the App.
4. Content Responsibility Users are responsible for any content they submit, upload, or generate within the App, including but not limited to text, images, and other materials (“User Content”). Users must ensure that their content does not violate any laws, infringe on intellectual property rights, or contain harmful code. PersonalInjuries.co.uk reserves the right to monitor and remove any User Content that violates these terms or is deemed inappropriate.
5. Privacy and Data Usage The App may collect certain data, including technical information about your device and usage patterns. This data is used to improve the App’s functionality and our services. For more detailed information, please refer to our Privacy Policy.
6. Termination of Use PersonalInjuries.co.uk reserves the right to terminate or suspend your access to the App at any time without notice if you breach these Terms or engage in conduct harmful to the App or other users. Upon termination, your right to use the App will cease immediately.
7. Governing Law These additional terms for the App are governed by and construed in accordance with the laws of England and Wales, in line with the overall terms and conditions.
8. Changes to These Applications Terms We may update these terms specific to the mobile application usage from time to time. Any changes will be posted within the App and on our website. Your continued use of the App after such updates indicates your acceptance of the revised terms.
Our Policy Against Abusive Communication
We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Fairweather Group Ltd will not hesitate to report such acts to the police.
Site Information
The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.
The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.
Copyright Notice
This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by Fairweather Group Ltd or licensed to Fairweather Group Ltd You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that
All other use and copying of any content of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of Fairweather Group Ltd is given. Fairweather Group Ltd is committed to protecting your privacy and complies with the Data Protection Act 2018.
Please see our Privacy Policy for further details.
Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.
Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.
Privacy Policy
Fairweather Group Ltd is committed to safeguarding the privacy of visitors to our website. Please click here to read our policy to understand how your information will be treated. This policy may be updated every few months, so please check it regularly.
Fairweather Group Ltd is the data controller and processor meaning we exercise overall control over the purposes and means of the processing of your personal data.
In order to process your claim and identify the right solicitor to manage it, we may also share your data with the following processors and/or controllers: Copious Ltd, Bond Turner Limited, Satchell Moran Solicitors, Reed & Co Solicitors Ltd, TGG Ltd, Chase Monro Claims Ltd, TMS Legal Ltd, TLW Solicitors, Courmacs Legal Limited, ID Tech Solutions Ltd, Complex Law Ltd, Smart Advice Claims Ltd.
In addition to the above legal panel members, we may also share data with certain data processors in order to progress your claim. These data processors include, Valid8 IP Ltd, Amazon Web Services, Inc and Experian Ltd.
Your data will only ever be transferred to other processors and/or controllers in relation to progressing the claim on your behalf. Your data is never sold to any third party.
Marketing Materials
If you currently receive marketing materials from PersonalInjuries.co.uk and no longer wish to do so, please email [email protected]. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.
How We Contact You
By submitting your details on this website, you agree to be contacted by email, WhatsApp, SMS, telephone and/or other digital means by Fairweather Group Ltd and/or an SRA Authorised Legal Firm.
Limitation of Liability
Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.
Complaints Procedure
We pride ourselves on providing a professional service. If You are not happy with Our service in any way, we would like to hear about it. A full copy of Our complaints policy and procedure can be found on Our complaints page on our website here.
Law and Jurisdiction
These terms and conditions and the relationship between you and Fairweather Group Ltd shall be governed by and construed in accordance with the Law of England and Wales and Fairweather Group Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales
Notices
All notices/communications shall be given to us either by post to our Premises (see address above) or by email to [email protected]. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Availability of the Web Site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Fairweather Group Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship
Links to Other Websites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Fairweather Group Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them
Links to this Website
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.personalinjuries.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Fairweather Group Ltd. To find out more please contact us by email at [email protected].
You do not have to use a claims management company to make a personal injury claim in England and Wales. You can instruct a solicitor directly if you prefer. We want you to have this information before you decide.
Fairweather Group Ltd, trading as PersonalInjuries.co.uk, is a claims management company. We are authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number 935899.
We are not a law firm and we do not give legal advice. What we do is assess your enquiry and, where appropriate, introduce you to a firm on our legal panel that handles personal injury claims in England and Wales. The firm we introduce you to is authorised and regulated by the Solicitors Regulation Authority (SRA).
We will not charge you anything for our service. We are paid a fixed monthly marketing fee by our legal partners for the marketing services we provide. This fee is agreed in advance and does not depend on the number of claims we refer or the outcome of any claim; we are not paid a fee per claim.
We will tell you the name of the law firm before we pass on your details. You can also see our current legal panel here: Our Panel.
The fees below only apply if you choose to use the law firm we introduce you to.
The law firm on our legal panel acts on a No Win, No Fee basis. This means you only pay a fee if your claim is successful and compensation is awarded to you.
If your claim is successful, the firm charges a success fee of up to a maximum of 25% plus VAT (30% inclusive of VAT) of the compensation recovered, deducted from your award.
You have a 14-day cooling-off period after entering into an agreement with the law firm, during which you can cancel free of charge.
If you end your agreement with the panel law firm after the 14-day cooling-off period, the firm may charge you for the work it has carried out on your behalf up to the point of termination. This is calculated on an hourly-rate basis, as set out in the firm's Terms of Business, which the firm will provide to you before you sign.
The amount of any compensation depends on your individual circumstances: the nature and severity of your injury, its effect on you, and any financial losses you have incurred. We cannot say in advance whether you will receive compensation or how much it might be. Your solicitor will advise you on the likely value of your claim.
You do not have to use a claims management company to make a personal injury claim in Scotland. You can instruct a solicitor directly if you prefer. We want you to have this information before you decide.
Fairweather Group Ltd, trading as PersonalInjuries.co.uk, is a claims management company. We are authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number 935899.
We are not a law firm and we do not give legal advice. What we do is assess your enquiry and, where appropriate, introduce you to a firm on our legal panel that handles personal injury claims in Scotland. The firm we introduce you to is regulated by the Law Society of Scotland.
We will not charge you anything for our service. We are paid a fixed monthly marketing fee by our legal partners for the marketing services we provide. This fee is agreed in advance and does not depend on the number of claims we refer or the outcome of any claim; we are not paid a fee per claim.
We will tell you the name of the law firm before we pass on your details. You can also see our current legal panel here: Our Panel.
The fees below only apply if you choose to use the law firm we introduce you to.
The law firm on our legal panel acts on a No Win, No Fee basis. This means you only pay a fee if your claim is successful and compensation is awarded to you.
If your claim is successful, the firm charges a success fee of 20% inclusive of VAT of the compensation recovered, deducted from your award.
You have a 14-day cooling-off period after entering into an agreement with the law firm, during which you can cancel free of charge.
If you end your agreement with the panel law firm after the 14-day cooling-off period, the firm may charge you for the work it has carried out on your behalf up to the point of termination. This is calculated on an hourly-rate basis, as set out in the firm's Terms of Business, which the firm will provide to you before you sign.
The amount of any compensation depends on your individual circumstances: the nature and severity of your injury, its effect on you, and any financial losses you have incurred. We cannot say in advance whether you will receive compensation or how much it might be. Your solicitor will advise you on the likely value of your claim.
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